Email: With new tech, what will companies do in the future? (Hungary)
A few humble thoughts. Technological advances like cloud / quantum computing, AI, high speed mobility, robotics mean an enormous number of business processes will be automated. Data collection, analysis will drive new customer engagements, growth opportunities, radical cost efficiencies, fundamentally new business models, innovations.
Value will be determined by quality of customer relationships. Need to be smarter on how to capture, build, organise data, advanced digital platforms. Boundaries between products, services will blur or disappear.
As machines, AI join operations, role of human talent will evolve. New jobs will be created to design augmented applications, automated processes, inventive software, real-time data management. Implications on talent, creativity, strategy, innovation, governance, operating structures will be profound.